Frequently Asked Questions
Everything you need to know about fueling your creative journey at ARCH Art Supplies.
What shipping methods do you offer for delicate art supplies?
We offer standard, expedited, and fragile-care shipping. Canvases and oversized papers are packed with reinforced backing to ensure they arrive without creases or dents.
Can I return professional-grade paints or markers?
Unopened and unused paints, markers, and mediums can be returned within 30 days of purchase. For hygiene and quality control, we cannot accept returns on items that have been opened or tested.
Do you offer bulk discounts for professional studios or schools?
Yes, we provide tiered pricing for bulk orders of essentials like charcoal, sketchbooks, and acrylics. Please contact our sales team for a custom quote on large volume orders.
How do I know if the pigments in your paints are lightfast?
We list the ASTM lightfastness rating in the product description for every professional-grade paint we carry, helping you choose materials that will last for generations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free installments through Shop Pay for larger equipment purchases.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and customs duties are calculated at checkout based on the destination.