Returns & Exchanges
At ARCH Art Supplies, we want to ensure you have the right tools for your creative journey; if you are not completely satisfied, you can return most unused items within 30 days of purchase. Please note that certain professional-grade materials, cut-to-size papers, and hazardous liquids may be subject to final sale restrictions.
Verify Eligibility
Ensure your items are in their original, unopened packaging and that you have the original receipt or digital order confirmation.
Initiate Request
Contact our support team via email or visit our physical storefront to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your supplies to prevent damage during transit and include your RMA form inside the box before shipping to our warehouse.
Receive Refund
Once our specialists inspect the returned materials, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing